Heat Pump Repair in Salem, OR

Fast, Reliable Heat Pump Repair From a Trusted Local Team

A heat pump is a sophisticated piece of technology that provides both heating and cooling, making it a vital part of your home’s comfort in the Willamette Valley. However, when the system begins blowing cold air in the middle of winter or fails to switch to cooling during a summer heatwave, it can quickly lead to an emergency. These systems are complex, and a failure in one component can often lead to high energy bills as the system struggles to keep up.

Evergreen Plumbing, Heating, & Air is a local, family-owned company that has been providing honest and trustworthy service to Salem since 2010. Our licensed and insured technicians have nearly 20 years of experience diagnosing and fixing the specific issues that affect heat pumps in our local climate, from ice buildup to electrical failures.

If your system isn't performing the way it should, don't wait for a total breakdown. Call Evergreen Plumbing, Heating, & Air today at (503) 714-7004 or reach out online to schedule your professional heat pump repair in Salem, Oregon.

Common Heat Pump Problems We Solve

Heat pumps face unique challenges because they operate year-round. Unlike a furnace that rests in the summer, a heat pump is always on duty, which means its components—like the reversing valve and the outdoor fan—undergo significant wear. Recognizing the signs of a struggle can help you avoid a complete loss of climate control.

• Faulty Reversing Valve: This is the component that allows the heat pump to switch between heating and cooling. If your system is stuck in one mode, or if it isn't providing the temperature you’ve set on the thermostat, the reversing valve may be stuck or damaged.
• Defrost Cycle Failure: In Salem’s damp winters, it is normal for the outdoor unit to frost over. However, if you see heavy ice buildup that doesn't melt away, your defrost control board or sensor has likely failed, which can eventually crush the coils and ruin the unit.
• Refrigerant Leaks: Heat pumps rely on refrigerant to move heat. A small leak can cause the system to work much harder, leading to weak airflow and a noticeable spike in your utility costs.
• Electrical Failures: Capacitors, contactors, and sensors can fail due to age or power surges. These often result in the unit short-cycling or failing to turn on at all.
• Blower Motor Issues: If the outdoor unit is running but you aren't feeling air coming from your vents, the indoor blower motor may be seized or have a broken belt, preventing the conditioned air from reaching your rooms.

Our Professional Heat Pump Repair Process

At Evergreen Plumbing, Heating, & Air, we treat every repair with the transparency and care you expect from a family-owned business. We know that a broken heat pump is a major stressor, which is why we provide honest assessments and will never sell you anything you don't need. We provide an upfront estimate so you are in control of the repair process.

Our repair protocol includes:

• System-Wide Diagnostic: Our licensed and insured technicians check the thermostat, electrical connections, and refrigerant pressures. We look at both the indoor and outdoor units to ensure we find the true root cause of the failure.
• Reversing Valve and Defrost Testing: We specifically test the components that allow for mode switching and ice management, ensuring your system is prepared for whatever the Salem weather throws at it.
• Transparent Repair Estimate: Once we identify the problem—whether it's a simple electrical fix or a major component replacement—we provide a clear estimate and explain the work required to restore your even heating and cooling.
• Precision Repair with Quality Parts: We use high-quality, manufacturer-approved parts to ensure your repair is a long-term solution. Our team focuses on top-quality workmanship to prevent the same issue from returning.
• Final Performance Verification: We run the system through several cycles in both heat and cool modes to ensure the reversing valve is responsive, the airflow is strong, and the temperatures are accurate.

Why Choose Us for Heat Pump Repair in Salem, Oregon

When your home comfort is on the line, you need a repair team that is fast, local, and honest. Choosing Evergreen Plumbing, Heating, & Air for your heat pump repair means you are working with a team that has been a trusted part of the Salem community for nearly 20 years.

• Honest and Trustworthy: As a family-owned company, we pride ourselves on integrity. We offer clear estimates and straightforward advice on whether a repair or a replacement is your best option.
• Nearly 20 Years of Experience: Our technicians have seen every type of heat pump failure common to the Willamette Valley and know how to fix them efficiently.
• Licensed and Insured Experts: We demonstrate top-quality workmanship in everything we do, from simple electrical fixes to complex refrigerant repairs.
• Commitment to the Community: We are dedicated to helping our neighbors maintain comfortable homes with systems that operate at peak efficiency, helping to lower energy bills throughout the year.

We are ready to get your system back in balance, providing you with the reliable climate control your home deserves.

FAQs About Heat Pump Repair in Salem, Oregon

Why is my heat pump blowing cold air in heat mode? 

This can be caused by several factors, including a faulty reversing valve, low refrigerant levels, or the system being stuck in its defrost cycle. It could also be a thermostat communication error. Our technicians can quickly find the specific cause and restore your warmth.

Is it normal for my heat pump to have ice on it? 

During cold, damp Salem winters, a thin layer of frost is normal and is handled by the system's defrost cycle. However, if you see a thick block of ice covering the coils, your system has a malfunction that requires immediate professional repair to prevent damage to the compressor.

What does it mean if my heat pump is short-cycling? 

Short cycling (turning on and off every few minutes) is often a sign of an electrical issue, an oversized unit, or restricted airflow. This places a massive strain on the system and can lead to a premature breakdown if not corrected by a licensed professional.

How do I know if I need to repair or replace my heat pump? 

If your system is over 12-15 years old and the repair cost is high, replacement may be the smarter long-term investment. Modern units are much more efficient and will help lower energy bills compared to older, failing models.

If you are dealing with a heat pump failure in Salem, Oregon, call Evergreen Plumbing, Heating, & Air at (503) 714-7004 or reach out to us online to get your comfort restored today.